Terms for merchants using TrueGuard.

1. Acceptance and parties

These Terms of Service ("Terms") are between the merchant installing or using the app (the "Merchant", "you") and Ramakrishna Bodi, trading as TrueSignal Holdings, Flat# 501, 2-2-1137/3, New Nallakunta, Hyderabad, Telangana 500044, India ("TrueGuard", "we"). Installing TrueGuard: Product Safety Info (the "app", the "Services") on your Shopify store means you accept these Terms on behalf of the business that owns the store. If you don't agree, don't install the app, or uninstall it. Our privacy policy and, where it applies, our data processing agreement are part of these Terms.

2. What the app does

The app helps you draft GPSR manufacturer and EU responsible-person information, safety warnings and customs codes for your products from documents you upload, and write what you approve to your product pages and inventory. Every value the app produces is AI-suggested. Review and approve it before it takes effect — nothing is written to your store until you do. TrueGuard does not give legal advice, does not act as your EU responsible-person or EPR representative, and does not guarantee that any product, listing or record is compliant, certified or complete. You are responsible for the accuracy of what you approve and for your own compliance with the laws that apply to your products and markets.

3. Your responsibilities

• You have the right to upload the documents you give the app, and a lawful basis to do so.
• You review every AI-suggested value before approving it, and you are responsible for what you approve and publish.
• You use the app only for your own store, and not to re-sell, scrape or resell access to it.
• You keep your Shopify account credentials secure; actions taken through your account are treated as yours.

4. Fees

The app is free while in early access, subject to fair use: we may limit or pause usage that is disproportionate to normal single-store use (for example, bulk extraction far beyond a typical catalog) to keep the service available for everyone. If we introduce paid plans, we will tell you the price and give you the choice to accept it or uninstall before it applies to you; we will not charge you without that notice.

5. Intellectual property

We own the app and its underlying software. You own your store data, your documents, and the values you approve. You grant us the limited right to process your documents and data to provide the Services, and nothing more. We don't use your documents or approved records to train AI models or for any purpose beyond providing the app to you.

6. Confidentiality

Each party will protect the other's non-public information disclosed in connection with the app with the same care it uses for its own confidential information, and use it only for the Services. This does not cover information that becomes public other than through a breach of these Terms, or that a party already lawfully held.

7. Disclaimer of warranties

The Services are provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We don't warrant that the app will be uninterrupted, error-free, or that any AI-suggested value will be accurate or sufficient for any regulation.

8. Limitation of liability

To the extent the law allows: neither party is liable to the other for lost profits, lost data, or any indirect, incidental, special or consequential damages, however caused. Each party's total liability arising out of or related to the Services is limited to the total fees you paid us for the app in the 12 months before the claim arose, or 100 USD if you paid nothing, whichever is greater. Nothing in these Terms limits liability that cannot be limited under applicable law, such as liability for fraud or for death or personal injury caused by negligence.

9. Data processing and privacy

What we collect, why, and for how long is set out in our privacy policy. Where we process personal data on your behalf as your processor, our data processing agreement applies and takes effect when you install the app, as these Terms provide.

10. Term, suspension and termination

These Terms apply from the moment you install the app until you uninstall it, or until either party ends them. You may uninstall at any time. We may suspend or end your access if you materially breach these Terms and don't fix it within a reasonable time after we tell you, if required by law, or if continuing to provide the Services to you would expose us to legal or security risk. On uninstall, the retention and erasure terms in the privacy policy apply.

11. Changes to the app and these Terms

We may change the app's features and may update these Terms to reflect changes in the app or in law. We will post the updated Terms here and change the date at the top; for a change that materially reduces your rights, we will also email the address on your Shopify account at least 14 days before it takes effect. Continuing to use the app after that is acceptance; uninstalling is how you decline.

12. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-law rules. Any dispute arising out of or relating to these Terms or the Services is subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana, India, except where our data processing agreement specifies a different forum for a claim under the Standard Contractual Clauses, which controls for that claim.